Refund & Return Policy
Your satisfaction is our priority at carttway. If something isn’t right, we’re here to help with easy returns and hassle-free refunds.
🔄 Return Eligibility
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Items can be returned within 7 days of delivery.
- Products must be unused, unwashed, and in original condition, with tags, manuals, and packaging intact.
- A valid proof of product delivery (such as make a video, order ID, invoice) must be provided.
❌ Non-Returnable Items
The following items cannot be returned or exchanged:
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Personal care or hygiene products
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Perishable goods (e.g., plants)
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Items purchased under final sale or clearance
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Customized or personalized products
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Products showing signs of wear or damage after delivery
💰 Refund Process
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Once your return is received and inspected, we’ll notify you of the refund approval.
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Refunds are processed within 5–7 business days via the original payment method.
📦 How to Initiate a Return
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Go to your order history or use the return request form on our website.
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Select the item(s) to return and share the reason.
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We'll guide you through the next steps, including pickup or drop-off options.
🔁 Replacements & Exchanges
Received a damaged or incorrect item? Don’t worry – we’ll replace it at no extra cost. Just contact our support team within 48 hours of delivery.
📞 Need Help?
Reach out to our customer support at 7988880262. We’re here to make things right.